Quality is an
environment a continuous process of improvement...
Quality grows from understanding and anticipating our clients'
requirements...
Dayton T. Brown has been a recognized leader
in technical communications products and
services since the formal inception of our
Technical Services Division in 1966. We
know much of our success is due to the
continuing improvements to our quality
procedures.
We regularly undertake reviews of
our methods and rely heavily on client
response, as well. We are very attentive to
our customer's evaluation and opinions.
Support for rapidly
changing technologies...
Evolving and comprehensive standards, such
as S1000D, may increase the complexity of
satisfying requirements, but their evolution
is necessary. The expectations of
information performance seems to grow
exponentially. Data that was once
inaccessible is now integrated into
manufacturing, logistics, engineering and
purchasing decisions. It seems as though
every link in the chain is critical and to
control this data, standards evolve from
necessity.
ISO 9001:2000
DTB is ISO 9001 : 2000 certified. This is one of the measures
we've taken to enhance our quality
environment. We know a quality assurance
system is a never-ending process.
We establish and pursue
stringent quality controls
because every link in the chain is critical...
QUALITY
OBJECTIVES:
Provide deliverables that meet
requirements - this
simple-sounding phrase is the basis
of our business - but there's more
to it. When we
meet requirements, we meet the most
stringent requirements that
governments, military services and
industry could devise. And we have
the experience, resources and skills
to not only satisfy these
requirements, but to understand and
to implement them on our clients' behalf.
Continually improve our systems -
we are our
client's intermediary between their
objectives and the technological
and specified requirements. One of our strengths
is our day-to-day use of many
varying technologies and systems.
Our 'over-exposure' to changing
techs and specs has contributed
substantially to a fundamental
understanding of these environments
and the job-at-hand.
Continually improve our quality management
system - we regularly review the
processes and methodologies we
employ to provide our services.
Through regular performance analysis
and customer feedback, we strive to
uncover any opportunity to improve.
Quality
Assurance (ISO 9001:2000 Certified)
Dayton T. Brown, Inc.s Quality
Management System (QMS) has been
established in compliance with the
requirements of ISO 9000 and the Six
Sigma philosophy. Our Quality
Assurance Department maintains a
fully documented QMS, which meets
the applicable requirements of, ISO
9001:2000, and MIL-Q-9858A. This
system provides procedures for
program planning, quality reviews,
continuous improvement, root cause
detection, corrective action and
preventive action throughout all
phases of document development.
The four levels of our QMS are:
Quality Assurance Plan, Quality
Procedures, Work Instructions and
Checklists. The Quality Assurance
Coordinator ensures that project
leaders provide clear, concise
instructions to all personnel from
initial review and acceptance of
contractual agreements through the
completion of programs. The
coordinator maintains an effective
and accurate record system, to
document the implementation and
monitoring of the Quality Assurance
Plan. Quality Assurance personnel
supplement this plan for each
program to ensure that all quality
goals are fully achieved.
The Quality Assurance Coordinator
reports directly to the Division
Head, who is also a corporate
officer of Dayton T. Brown, Inc.
DTB-InfoPros.com is the website of the Technical Service Division of Dayton T. Brown, Inc. Since 1966, Dayton T. Brown, Inc. has provided logistics support services to military, governmental, commercial, and industrial clients around the world. Our logistics services include engineering support analyses, maintenance planning, product support training, and development/deployment of information systems, parts catalogs and operator and maintenance manuals. We deploy these products in a variety of media including paper manuals and catalogs as well as electronically. We author Types I and II IETMs utilizing intelligent graphics, XML, SGML, and common source database integration for stand alone, local or web network architectures. We also provide information development, text, and art conversion services
